Customer Support


Privacy Policy

We value the trust you place in us and we are committed to protecting and respecting the privacy of our users, partners and customers (“you” or “your”). That’s why we insist upon the highest standards for secure transactions and customer information privacy. Please read the following statement to learn about our information gathering and dissemination practices.



Our privacy policy is subject to change at any time without notice. To make sure you are aware of any changes, please review this policy periodically.


By visiting this Website, you agree to be bound by the terms and conditions of this Privacy Policy. If you do not agree, please do not use or access our Website.


This Privacy Policy (together with our Terms of Use, Refund Policy, Cookies Policy and any other documents referred therein) is intended to set out the basis on which any personal data (such as your full name, email address, postal address, physical address, telephone number and other contact details, together “Personal Information”) we collect from you, or that you provide to us, will be processed by us. Please read this Privacy Policy carefully to understand our views and practices regarding your Personal Information and how we will treat it. By browsing, accessing, visiting or merely using the Website and/or any related software application, you are accepting and consenting to the practices described under this policy.


1) Collection of
Personally Identifiable Information and Other Information:

When you use our Website, we collect and store your Personal Information which is provided by you from time to time. Our primary goal in doing so is to provide you a safe, efficient, smooth and customized experience. This allows us to provide services and features that most likely meet your needs, and to customize our Website to make your experience safer and easier. More importantly, while doing so we collect personal information from you that we consider necessary for achieving this purpose.


In general, when you visit our Website or use any of our application(s) or contact us by email, telephone or otherwise, we may collect and process the following information about you:


·       Personal Information that you choose to share with us when you register for services, emails, newsletters and alerts. This includes information you provide when you register to use our Website, subscribe to our service(s) and/or buy a product on the Website, participate in blogs or other social media functions on the Website, enter a competition, promotion or survey and when you report a problem with the Website or any of our application(s). The information you give us may include, amongst other things, your name, address, e-mail address and phone number, personal description and photograph. We collect personally identifiable information (email address, name, phone number, credit card / debit card / other payment instrument details, etc.) from you when you set up a free account with us. While you can browse some sections of our Website without being a registered member, certain activities (such as placing an order) do require registration. We do use your contact information to send you offers based on your previous orders and your interests.


·       If you choose to buy on the Website, we collect information about your buying behaviour.


·       Where you are utilizing our online payment facility, we may receive (via ourselves or our appointed payment processor) your data on a secure encrypted basis.


·       If you transact with us, we collect some additional information, such as a billing address, a credit / debit card number and a credit / debit card expiration date and/ or other payment instrument details and tracking information from cheques or money orders.


·       If you send us personal correspondence, such as emails or letters, or if other
users or third parties send us correspondence about your activities or postings on the Website, we may collect such information into a file specific to you. If you choose to correspond with us through email, we may also retain the content of your email messages together with your email address and our responses.


·       Information about the way our Website has been used by you and others – collected on an aggregate basis.


·       If you choose to post messages on our message boards, chat rooms or other message areas or leave feedback, we will collect that information you provide to us. We retain this information as necessary to resolve disputes, provide customer support and troubleshoot problems as permitted by law.


·       Technical information, including the Internet Protocol (IP) address used to connect your computer to the internet, your login information, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform may be collected when you interact with our Website, for example when you create a profile, subscribe to our emails, ask or answer a question etc.


·       Information about your visit, including the full Uniform Resource Locators (URL) clickstream to, through and from our Website (including date and time); products you viewed or searched for; page response times, download errors, length of visits to certain pages, page interaction information (such as scrolling, clicks, and mouse-overs), and methods used to browse away from the page and any phone number used to call our customer service number. 


·       We also work closely with third parties (including, for example, business partners, sub-contractors in technical, payment and delivery services, advertising networks, analytics providers, search information providers, credit reference agencies) and may receive information about you from them.


It is important that all the Personal Information you give us when you register as a user or when you use the Website or purchase a product is correct and accurate. This includes, by way of example only, ensuring that we have your correct contact (including email) details at all times. We may associate your Personal Information to your online account.


In general, you can browse the Website without telling us who you are or revealing any personal information about yourself. Once you give us your personal information, you are not anonymous to us. Where possible, we indicate which fields are required and which fields are optional. You always have the option to not provide information by choosing not to use a particular service or feature on the Website. We may automatically track certain information about you based upon your behaviour on our Website. We use this information to do internal research on our users’ demographics, interests, and behaviour to better understand, protect and serve our users. This information is compiled and analyzed on an aggregated basis. This information may include the URL that you just came from (whether this URL is on our Website or not), which URL you next go to (whether this URL is on our Website or not), your computer browser information, and your IP address. Information about your computer hardware and software and device also may be automatically collected. This information can include: your IP
address, browser type, domain names, and access times. This information is used by us for the operation of the service, to maintain quality of the service, and to provide general statistics regarding use of our services.


We use data collection devices such as “cookies” on certain pages of the Website to help analyze our web page flow, measure promotional effectiveness, and promote trust and safety. “Cookies” are small files placed on your hard drive that assist us in providing our services. We offer certain features that are only available through the use of a “cookie”.


We also use cookies to allow you to enter your password less frequently during a session.
Cookies can also help us provide information that is targeted to your interests. Most cookies are “session cookies,” meaning that they are automatically deleted from your hard drive at the end of a session. You are always free to decline our cookies if your browser permits, although in that case you may not be able to use certain features on the Website and you may be required to re-enter your password more frequently during a session.


Additionally, you may encounter “cookies” or other similar devices on certain pages of the Website that are placed by third parties. We do not control the use of cookies by third parties.


2) Use of Demographic / Profile Data / Your Information:

We use personal information to provide the services you request. To the extent we use your personal information to market to you, we will provide you the ability to opt-out of such uses. We use your personal information to resolve disputes; troubleshoot problems; help promote a safe service; collect money; measure consumer interest in our products and services, inform you about online and offline offers, products, services, and updates; customize your experience; detect and protect us against error, fraud and other criminal activity; enforce our terms and conditions; and as otherwise described to you at the time of collection. We may also use your personally identifiable information to inform you of other services available. We may also share user information with outside vendors and organizations that provide support services to us, or that help us with our marketing programs.


In our efforts to continually improve our product and service offerings, we collect and analyze demographic and profile data about our users’ activity on our Website.


We identify and use your IP address to help diagnose problems with our server, and to administer our Website. Your IP address is also used to help identify you and to gather broad demographic information.


We will occasionally ask you to complete optional online surveys. These surveys may ask you for contact information and demographic information (like zip code, age, or income level). We use this data to tailor your experience at our Website, providing you with content that we think you might be interested in and to display content according to your preferences.



A “cookie” is a small piece of information stored by a web server on a web browser so it can be later read back from that browser. Cookies are useful for enabling the browser to remember information specific to a given user. We place both permanent and temporary cookies in your computer’s hard drive. The cookies do not contain any of your personally identifiable information.


3) Sharing of Personal Information:

We may share personal information with our other corporate entities and affiliates to help detect and prevent identity theft, fraud and other potentially illegal acts; correlate related or multiple accounts to prevent abuse of our services; and to facilitate joint or co-branded services that you request where such services are provided by more than one corporate entity. Those entities and affiliates may not market to you as a result of such sharing unless you explicitly opt-in.


We may disclose personal information if required to do so by law or in the good faith belief that such disclosure is reasonably necessary to respond to subpoenas, court orders, or other legal process. We may disclose personal information to law enforcement offices, third party rights owners, or others in the good faith belief that such disclosure is reasonably necessary to: enforce our Terms or Privacy Policy; respond to claims that an advertisement, posting or other content violates the rights of a third party; or protect the rights, property or personal safety of our users or the general public.


We will retain and use your Personal Information as necessary for the administration and implementation of this Website, and our services, to comply with our legal obligations, resolve disputes, and enforce our rights and the rights of others.
In general, we may disclose your Personal Information in the following circumstances:


as required by law, for example, to comply with a court order or any other legal process;

when we believe in good faith that disclosure is necessary to protect our rights, protect your safety or the safety of others, investigate fraud, or respond to a government request; and/or

to any member of our group, which includes our subsidiaries, our ultimate holding company and its subsidiaries or any entity affiliated to us.

to any other third party, with your prior consent to do so. In particular, we may disclose your Personal Information to third parties:


o   In the event that we sell or buy any business or assets, in which case we may disclose your personal data to the prospective seller or buyer of such business or assets;

o   If our company or substantially all of its assets are acquired by a third party, in which case personal data held by it about its customers you will be one of the transferred assets;

o   For the performance of any contract we may enter with business partners, suppliers and/or sub-contractors;

o   Advertisers and advertising networks that require the information to select and serve relevant adverts to you and others;

o   Data processing centers, IT service providers and/or other third parties for the administration, handling and processing of the orders you placed or purchases you made through the Website or (Please note that the third party services provider may transmit and process your personal data outside of the territory from which you placed your order or purchase, including by transmitting and processing such data in any foreign jurisdictions.);

o   Analytics and search engine providers that assist us in the improvement and optimization of the Website.


The security of your Personal Information is important to us. We strive to maintain the highest standards of security in using and processing your Personal Information. To this end, we follow generally accepted industry standards to protect the data submitted to us. However, the transmission of information via the internet is not completely secure. So, whilst we will do our best to protect your Personal Information, we cannot guarantee the security of your data transmitted to our Website. Any transmission is at your own risk. Once we have received your Personal Information we will use strict procedures and security features to prevent unauthorized access, but we cannot guarantee it. You agree that you will not hold us responsible or liable for any damages resulting from any loss of privacy.


Where we have given you (or where you have chosen) a password that enables you to access certain parts of our Website and/or any application, you are responsible for keeping this password confidential. We ask you not to share your password with anyone.


Please keep in mind that if you directly disclose personally identifiable information or personally sensitive data through the Website and/or any of our application, this information may be collected and used by others. The Website may, from time to time, contain links to and from other websites, such as that of advertisers or affiliates. Some of the advertisements you see on the Website and or any of our application(s) are selected and delivered by third parties (such as ad networks, advertising agencies, advertisers, and audience segment providers). Such third parties may collect information about you and your online activities, either through the Website or on other websites, through cookies, web beacons, and other technologies in an effort to understand your interests and deliver to you advertisements that are tailored to your interests. Please remember that we do not have access to, or control over, the information such third parties may collect. The information practices of these third parties are not covered under this Privacy Policy. If you follow a link to any of these websites, please note that such websites have their own privacy policies for which we do not accept any liability or responsibility. We encourage you to review the privacy statements of websites you choose to link to from the Website via the hyperlinks included in the Website so that you can understand how those websites collect, use and share your information. We are not responsible for the privacy statements or other content or uses of your data on websites outside of the Website we operate.


4) Security Precautions

Our Website has stringent security measures in place to protect the loss, misuse, and alteration of the information under our control. Whenever you change or access your account information, we offer the use of a secure server. Once your information is in our possession, we adhere to strict security guidelines, protecting it against unauthorized access.



We provide all users with the opportunity to opt-out of receiving non-essential (promotional, marketing-related) communications from us on behalf of our partners, and from us in general, after setting up an account.


6)Accessing and Updating Your Personal Information

You have the right to access the Personal Information we hold about you. You may also examine the Personal Information we hold about you and update it as necessary in order to ensure that it is completely accurate and up-to-date. We shall endeavor to respond to any such request as soon as we are able to.


To review and/or update your Personal Information, you may contact us using the contact details set out under the “Contact Us” section below.


7) Changes to Our Privacy Policy

We may modify this Privacy Policy (and/or any of our policies and terms and conditions) at any time, in our sole discretion. Any changes we may make to our Privacy Policy will be posted on this Website and shall be effective as of the day on which they are posted on the Website. We encourage you to periodically review this Website for the latest information on our Privacy Policy and/or other policies.


If we decide to change our privacy policy, we will post those changes on this page so that you are always aware of what information we collect, how we use it, and under what circumstances we disclose it.


8) Your Consent:

By using the Website and/ or by providing your information, you consent to this Privacy Policy and the collection and use of the information you disclose on the Website in accordance with this Privacy Policy, including but not limited to your consent for sharing your information as per this privacy policy.


Furthermore, by continuing to access our Website after any change is posted, you agree to any such change to our Privacy Policy. If you do not agree with such changes, you should stop using our Website.


For further information, please contact us at:


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